Painsight: An Extendable Opinion Mining Framework for Detecting Pain Points Based on Online Customer ReviewsYukyung Lee, Jaehee Kim, Doyoon Kim, Yookyung Kho, Pilsung KangJul 1, 2023PDF CiteYukyung LeePostdoctoral AssociateI am postdoctoral associate at Boston University. My research interests include Writing with AI, Language Model Evaluation, Conversational AI, Anomaly Detection